Export trade at Dawki Land Port stalled due to absence of internet facilities

Syllad | The Rising MeghalayaJune 17, 2025

Export operations at Dawki Land Port—a key international trade hub between India and Bangladesh—have come to a grinding halt since June 16, 2025, due to the complete absence of internet connectivity required for customs processing under the Electronic Data Interchange (EDI) system.

According to the Meghalaya International Exporters Chamber of Commerce (MIECC), dozens of trucks carrying limestone have been left stranded at the port because the customs authorities insist on processing bills only through BSNL internet services, which are non-existent at the site. No alternative internet networks are permitted, even though other service providers are available and functional in the area.

“There is no BSNL network coverage at Dawki Land Port. And without it, exporters cannot access the EDI system to generate the required documents. Customs doesn’t permit the use of other networks or manual billing, leaving trade operations completely paralysed,” said Dolly Khonglah, Secretary of the MIECC.

This issue surfaced just after cross-border trade resumed following the Eid holidays in Bangladesh. Exporters, transporters, and drivers—many of whom have been waiting for days—have expressed frustration, saying they are incurring financial losses as loaded trucks sit idle with no way to process shipments.

While port authorities have made efforts to arrange BSNL connectivity, the telecom company has reportedly cited damaged underground lines due to ongoing road works as the cause of the delay. However, no concrete solution has been provided so far.

Exporters have questioned why the customs authorities continue to restrict the system to BSNL only, even though it has proven unreliable in border areas. “We welcome the EDI system, but there must be flexibility. Either allow other networks or permit manual billing in such situations. This rigid approach is hurting business and livelihoods,” Khonglah added.

The MIECC has strongly urged both the Customs Department and the government to take immediate steps to resolve the issue. It stressed that trade through Dawki is not just critical for local exporters but also contributes significantly to state and national revenue through taxes and foreign exchange.

“We appeal to the authorities to review the system and ensure uninterrupted export-import activity at Dawki. An international land port without internet is unthinkable in today’s economy,” the MIECC stated.